Grievance officer

Draft for review · 10 November 2026

If something went wrong with an enquiry, a booking or your personal data, tell us and we'll fix it.

Contact

• Name: [Grievance officer name — to be added]
• Email: [contact email — to be added before launch]
• Address: [Registered address — to be added]

What happens next

• We acknowledge your complaint within 48 hours.
• We aim to resolve it within one month of receiving it.
• Please include your enquiry reference (it looks like TT-XXXXXXXX) and the mobile number you used.

If you're not satisfied

You can approach the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in), and for personal-data complaints, the Data Protection Board of India.